1. HOW DO YOU DETERMINE AUTHENTICITY?
   At Tor’s Thrifty Store, we pride ourselves on being a reseller for preloved brands.. Authenticity is understandably the biggest anxiety of anyone looking to buy luxury from a preloved shop.  Once items arrive at HQ, they are grouped and identified according to their authenticity risk. This is based on their brand, market value, category: clothes, bags, shoes & accessories and consignor data. The higher the value of the item, the higher the risk of counterfeit, and the more ruthless our process becomes. The final step in our authentication process is done in collaboration with our partners at Real Authentication & www.entrupy.com both are luxury authentication service which are able to determine with certainty whether luxury items are authentic or not. Using their Smart Database Scan Technology, we are able to mitigate the possibility of human error by checking each step of our process against their data. If it turns out otherwise, you will get your money back once the item has been returned. 

2. WHERE DO YOU SOURCE YOUR ITEMS?
   Currently, everything is preloved from Tor personally or a close-knit network.  
   When we sell for clients, our items will be sourced from a combination of high net-worth individuals and leading fashion stylists. Items will be background-checked for authenticity. 

3. WHAT IS THE RETURNS PROCESS?
   At Tor's Thrifty, all sales are final. Like other preloved stores, we do not offer returns or exchanges.
   If you are unsure about an item, we suggest asking for a video conference call by contacting a member of our team via Instagram or email for extra information.
   The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply due to section 28(b) and 28(3)(a). 

4. DO YOU SHIP INTERNATIONALLY?
   Absolutely, we ship worldwide! Any international deliveries can be placed as long as the address at which your payment card is also registered present on your order. All deliveries must be signed for. Note that some international deliveries (particularly those of high value) may incur customs charges outside of Tor’s Thrifty Stores control. Any customs charges are the responsibility of the buyer and payable solely by them. We will also liaise with you directly regarding P&P before the item is sent out as all prices exclude P&P.

5. HOW OFTEN DO YOU RECEIVE NEW STOCK?
   We will drop item’s weekly. Keep checking Instagram, Facebook and our website for new arrivals.

6. DO YOU HAVE ITEMS ON A WEBSITE? 
   YES! Please visit www.torsthriftystore.com

7. I FOUND SOMETHING I LOVE BUT IT IS NOT MY SIZE. WHAT DO I DO? 
   Each item we receive is unique so unfortunately what we list is what we have. 

8. DO YOU TAKE RESERVATIONS OF CERTAIN GOODS?
   Unfortunately, we are unable to take reservations or operate a wish list for specific items.

9. WHAT HEALTH AND SAFETY MEASURES DO YOU HAVE IN PLACE? 
   The health and safety of our buyers and consignors is paramount. We always handle stock with gloves for everyone's safety and the protection of our items. Our surfaces are regularly disinfected and we operate in line with health and safety operating procedures issued by the UK government.  

10. TIPS FOR SHOPPING WITH US?

• Read the description of the product you want to buy thoroughly
• Request exact measurements of the item if you are unsure
• Ask any relevant or important questions such as does the item come with a box/dust bag/tag etc prior to purchase
• Really think about whether the item is something you are going to love for a long time and therefore want to purchase
• Do contact us with any questions about an item, we are here to help

11. QUALITY OF THE GOODS
    The goods are sold due to their unique value in being pre-used.  They are sold in good faith but save as required by law; no warranty is given to fitness for purpose, durability or otherwise.  Please read the product description carefully.
    
    
12. DELIVERY TIME
    Products are shipped twice a week. We aim to get your products to you within 5 working days unless otherwise agreed. It is possible that the above delivery times will not be adhered to due to circumstances beyond our control.  In such circumstances, we will not be liable for any damages, costs or consequential loss caused by such delay.
    
    
13. LIMITATION OF LIABILITY
    The maximum amount of our liability to you in relation to the agreement to purchase your item, whether for breach of contract or any other cause of action that relates to the purchase of your item, will be the purchase price of the item.
    Nothing in this clause serves to exclude liability for fraud or personal injury.
    
    
14. SEVERANCE AND MODIFICATION 
    If any provision of this contract is found to be void or unenforceable, that provision shall be modified to the extent necessary to avoid such provision being void or unenforceable and where such modification is impossible, such provision shall be deemed to be deleted from this agreement and the remaining provisions of this agreement shall continue in full force and effect, modified only to the extent required to ensure that the contract makes sense.